Terms of Service
B2B Cooperation Agreement for Medical-Grade Metal Components Supply
Scope of Cooperation
These Terms of Service govern all B2B transactions between our company and clients for the supply of medical-grade metal components.
Applicable Parties
- • Medical device brands and manufacturers
- • Healthcare wholesalers and distributors
- • Medical equipment importers and trading companies
- • Private-label manufacturers and R&D firms
Product Scope
Our services exclusively cover precision metal components for In-Vitro medical devices, including but not limited to:
- • Customized metal parts and assemblies
- • OEM/ODM precision-machined components
- • Prototyping and low-volume production runs
Note: We do NOT supply complete medical devices or engage in retail business.
Order Rules
Standard procedures for quotation, order placement, payment, and delivery.
Minimum Order Quantity
- • Standard parts: 500 pcs
- • Custom parts: 1,000 pcs
- • Prototypes: 10-50 pcs
MOQ negotiable for long-term partners
Payment Terms
- • New clients: 50% deposit
- • Balance: Before shipment
- • Regular clients: NET 30
T/T, L/C, accepted
Lead Time
- • Samples: 7-15 days
- • Standard orders: 21-45 days
- • Large volume: 30-45 days
After deposit confirmation
Order Confirmation: All orders require written confirmation (email/contract). Verbal agreements are not binding.
Customization Terms
OEM/ODM services, prototyping fees, and tooling ownership policies.
Prototyping & Sampling Fees
Refund Policy: Sampling fees are 100% refundable upon mass production order confirmation (MOQ met).
Mold & Tooling Ownership
If the client pays for mold/tooling development costs separately, full ownership transfers to the client upon final payment. We retain manufacturing rights only for orders placed by the client.
If tooling costs are absorbed by our company (included in unit price), we retain ownership. Exclusive manufacturing rights can be negotiated via separate agreement.
We provide free tooling maintenance for 2 years from first production run. Extended maintenance available under service contract.
Quality Assurance & After-Sales
Inspection procedures, warranty terms, and return/replacement policies.
Quality Control Standards
- ISO 9001 Compliance: All production processes follow ISO 9001 quality management system
- Inspection Reports: Full dimensional reports, material certificates, and surface treatment documentation provided
- Pre-Shipment Inspection: 100% visual inspection + AQL 2.5 sampling for dimensional accuracy
Inspection Upon Receipt
- • Timeframe: 7 days from delivery
- • Procedure: Check quantity, packaging, and visible defects
- • Claim Process: Submit photos + inspection report within 7 days
Claims submitted after 7 days will not be accepted unless pre-approved in writing.
Warranty Coverage
- • Standard Parts: 6 months from shipment
- • Custom Parts: 3 months from shipment
- • Covers: Material defects, manufacturing errors, dimensional deviations
Not Covered: Improper storage, misuse, unauthorized modifications, or normal wear.
Return & Replacement Policy
Free replacement + freight covered by us
Client covers tooling modification + price difference
Full refund or free replacement + return shipping covered
Liability & Dispute Resolution
Breach of contract terms and legal framework for conflict resolution.
Breach of Contract
- • Payment Delay: 2% penalty per week after due date; order suspension after 30 days
- • Order Cancellation: After production start: client forfeits deposit + covers incurred costs
- • Specification Changes: After sample approval: client pays for new tooling/setup costs
- • Delivery Delay: 1% penalty per week (max 10% of order value); client may cancel after 30 days
- • Quality Issues: Free replacement + compensation up to 5% of order value for severe defects
- • Confidentiality Breach: Liability for damages + potential contract termination
Dispute Resolution Framework
Both parties commit to good-faith discussions to resolve disputes amicably.
Engage neutral third-party mediator mutually agreed upon by both parties.
If unresolved, disputes shall be submitted to arbitration in Qingdao, China, under Chinese commercial law.
Governing Law: These Terms are governed by the laws of the People's Republic of China. Language: English version prevails in case of translation discrepancies.
Force Majeure
Neither party shall be liable for delays or failures in performance resulting from acts beyond reasonable control, including but not limited to: natural disasters, war, government restrictions, pandemics, or supply chain disruptions. Affected party must notify the other within 7 days with supporting documentation.
Questions About Our Terms?
Our B2B team is ready to discuss customized cooperation agreements tailored to your specific needs.